Return Policy

Thank you for shopping at Chaotic Melodic! We strive to ensure that you are delighted with your purchase. Please review our refund policy below:

1. Custom Items

  • Cancellation: Custom item orders can be canceled within 24 hours of placing the order. After this period, custom items are non-returnable and non-refundable due to their made-to-order nature.
  • Review Before Ordering: Please carefully review your fabric choices and customization details before placing your order. If you have any questions or concerns, contact us prior to making your purchase.

2. Non-Custom Items

  • Return Window: Non-custom items may be returned within 30 days of receipt. To be eligible for a return, the items must be unused, in their original condition, and with all tags and packaging intact.
  • Return Process: To initiate a return, please contact us at chaoticmelodicstudio@gmail.com to obtain a Return Authorization Number (RAN) and return instructions. Shipping costs for returns are the responsibility of the customer.
  • Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be reflected in your account.

3. Exchanges

  • Exchange Policy: We do not offer exchanges for custom items. For non-custom items, please return the original item and place a new order for the desired item.

4. Shipping Costs

  • Non-Custom Items: Shipping costs for returns are the responsibility of the customer. Original shipping costs are non-refundable.

5. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us immediately at chaoticmelodicstudio@gmail.com with photos of the damage or defect. We will provide instructions for returning the item and offer a replacement or refund as appropriate.

6. Order Cancellations

  • Custom Items: Orders for custom items can be canceled within 24 hours of placing the order. After this period, custom items cannot be canceled.
  • Non-Custom Items: Orders for non-custom items can be canceled within 24 hours of placing the order. After this period, the standard return policy applies.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at chaoticmelodicstudio@gmail.com. We are here to help!

Thank you for choosing Chaotic Melodic. We appreciate your understanding and look forward to providing you with unique, high-quality items.

Unleash your inner chaos!